At Dr Aulakh Foods, we care about the quality of our products and your satisfaction. Because we deal with food items, our return and refund process follows specific guidelines to ensure safety and fairness. If you receive a damaged or incorrect product, we’re here to help resolve it quickly. Please review the details below to understand how our refund process works.
Due to the perishable nature of food items, returns are only accepted if the product is damaged, defective, or incorrect.
Any issue must be reported within 24 hours of delivery with clear photos or videos as proof.
If the product is damaged during delivery, we will review the proof and may offer a replacement or refund after verification.
We do not offer refunds for change of mind, taste preference, or ordering by mistake.
Once approved, refunds are usually processed within 5–7 business days to the original payment method.
Orders can only be canceled before they are processed or shipped. Once dispatched, cancellations are not possible.
If an incorrect item is delivered, contact us immediately with proof, and we will arrange a replacement or refund.
You can contact our customer support team via email or phone listed on our Contact page for assistance.
For any questions regarding these terms, please contact us:
Email:support@draulakhfoods.com
Phone: +91 98765 43210
