Privacy Policy

We may collect personal information when you place an order, create an account, submit an enquiry, contact customer support or otherwise interact with the Dr. Aulakh Foods website.

• Your full name and recipient name.
• Email address and mobile number.
• Shipping and billing address.
• Order details and purchase history.
• Payment status and transaction reference information.
• Messages, feedback and information submitted through our contact forms.

Our website may also automatically collect limited technical information required to operate and improve the website.

• IP address and approximate location.
• Browser, device and operating-system information.
• Pages visited and time spent on the website.
• Referral sources, cookies and basic analytics information.

Dr. Aulakh Foods collects and uses customer information only for legitimate business and service-related purposes, including:

• Processing, confirming and fulfilling customer orders.
• Verifying payments and managing transaction records.
• Providing order confirmations, dispatch details and delivery updates.
• Responding to customer questions, complaints and support requests.
• Managing eligible returns, replacements and refunds.
• Improving our website, products and overall customer experience.
• Preventing fraudulent transactions and protecting website security.
• Complying with applicable legal and regulatory requirements.

We do not sell, rent or trade customer information for advertising or unrelated commercial purposes.

Payments made through our website are processed using trusted third-party payment gateways. Online transactions are protected using industry-standard security and SSL encryption.

Dr. Aulakh Foods does not directly store sensitive payment credentials such as complete card numbers, CVV codes, UPI PINs, banking passwords or one-time passwords.

Payment providers may collect and process information according to their own privacy policies and security procedures.

We may share essential customer details with courier and logistics partners to process and deliver orders.

This information may include the recipient's name, delivery address, mobile number, order reference and other details required to complete delivery or provide shipment updates.

Only information reasonably required for order fulfilment and delivery is shared with these service providers.

We may use your contact details to communicate with you regarding:

• Order confirmations and payment status.
• Product availability and order processing.
• Dispatch, tracking and delivery updates.
• Return, replacement or refund requests.
• Customer service enquiries and complaint resolution.
• Important updates related to your account, purchase or requested service.

By submitting your contact details, you authorise Dr. Aulakh Foods to contact you through phone, email, SMS or WhatsApp when reasonably necessary to assist with your order or enquiry.

We do not sell or unnecessarily share customer information with third parties. Information may be shared only when required for:

• Secure payment processing.
• Order packing, shipping and delivery.
• Website hosting, analytics and technical operations.
• Customer support and communication services.
• Fraud prevention and transaction verification.
• Compliance with applicable laws, court orders or government requests.

Service providers are expected to use customer information only for the specific services they provide to Dr. Aulakh Foods.

Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, improve website performance and understand how visitors interact with our pages.

Cookies may also help us identify technical problems, measure website traffic and provide a smoother browsing and checkout experience.

You may restrict or disable cookies through your browser settings. However, certain website functions may not operate correctly if essential cookies are disabled.

We use reasonable technical and organisational safeguards to protect customer information from unauthorised access, misuse, loss, alteration or disclosure.

• SSL encryption for secure website communication.
• Trusted payment gateways for online transactions.
• Restricted access to customer and order information.
• Reasonable administrative and technical security procedures.
• Regular monitoring and maintenance of website systems.

Although we take appropriate precautions, no online service, electronic storage system or internet transmission can be guaranteed to be completely secure.

Customer information is retained only for as long as reasonably necessary to process orders, provide customer support, maintain transaction records and comply with legal, accounting or regulatory requirements.

Information that is no longer required may be securely deleted, anonymised or retained only where required by applicable law.

Subject to applicable laws, customers may contact us to request:

• Access to personal information held about them.
• Correction of inaccurate or incomplete information.
• Updates to their contact or delivery details.
• Deletion of information where retention is not legally required.
• Withdrawal from optional promotional communications.
• Information about how their personal data is being used.

We may request reasonable verification before processing a privacy-related request to protect customer information from unauthorised access.

The Dr. Aulakh Foods website may contain links to payment providers, courier platforms, social-media pages or other third-party websites.

These external platforms have their own privacy policies and practices. Dr. Aulakh Foods is not responsible for the content, security or privacy practices of independently operated third-party websites.

Our website and products are intended for general customers and are not specifically directed towards children. We do not knowingly collect personal information directly from children without appropriate permission.

Orders should be placed by adults or under the supervision of a parent or legal guardian.

Customer information may be disclosed where reasonably required to comply with applicable laws, legal proceedings, court orders, regulatory requirements or valid requests from authorised government bodies.

We may also use or disclose information where necessary to investigate fraud, protect our legal rights or maintain the safety and security of customers and website users.

Dr. Aulakh Foods reserves the right to update or modify this Privacy Policy whenever required to reflect changes in our website, services, operational practices or legal obligations.

Updated terms will be published on this page. Customers are encouraged to review this Privacy Policy periodically to remain informed about how their information is handled.

If you have questions about this Privacy Policy, wish to update your personal information or want to submit a privacy-related request, please contact Dr. Aulakh Foods.

Dr. Aulakh Foods is committed to protecting your privacy while providing secure ordering, reliable delivery and responsive customer support.