Shipping &Returns Policy

Dr. Aulakh Foods accepts secure online payments through trusted payment gateways. The payment methods available for your order will be displayed during checkout.

All online transactions are protected using industry-standard SSL encryption to help safeguard your personal and payment information.

Depending on the selected payment gateway, order value and delivery location, customers may use the following payment methods:

• Unified Payments Interface, commonly known as UPI.
• Major credit cards supported by the payment gateway.
• Major debit cards supported by the payment gateway.
• Net banking through participating banks.
• Supported digital wallets.
• EMI payment options where applicable and available.
• Cash on Delivery for selected serviceable locations.

Cash on Delivery and EMI availability may vary depending on the customer's delivery location, order value and payment service provider.

Online payments are processed through secure third-party payment gateways. Dr. Aulakh Foods does not directly store sensitive card details, UPI credentials, banking passwords or wallet authentication information.

Customers should never share their OTP, card PIN, UPI PIN, banking password or other confidential payment credentials with anyone claiming to represent Dr. Aulakh Foods.

We deliver orders to serviceable locations across India. Delivery availability is determined by the destination pincode, courier coverage and any applicable regional restrictions.

Customers must provide a complete and accurate delivery address, mobile number and pincode while placing an order. Incorrect or incomplete information may delay delivery.

Orders are generally processed within 24–48 working hours after the order is confirmed and payment is successfully received, where applicable.

• Orders placed on Sundays or public holidays may be processed on the following working day.
• Processing may require additional time during festivals, sales, promotional campaigns or periods of high order volume.
• Customers will receive dispatch or tracking information after the order has been handed over to the courier partner.

Orders are normally delivered within 3–7 business days after dispatch.

• Delivery time may vary depending on the destination, courier service and regional accessibility.
• Remote or difficult-to-reach areas may require additional delivery time.
• Delivery timelines are estimates and may be affected by weather, transportation disruptions, courier delays, public holidays or regional restrictions.

While we coordinate with reliable courier partners, delays caused by circumstances beyond our reasonable control may occasionally occur.

Applicable shipping charges will be clearly displayed during checkout before the customer confirms the order and completes payment.

• Shipping charges may vary according to the order value, weight, destination and courier availability.
• Free shipping may be available on selected orders, minimum order values or promotional offers.
• Any free-shipping offer will be subject to the conditions displayed at the time of purchase.

Tracking details will be shared after the order has been dispatched. Depending on the available service, the tracking information may be sent through email, SMS or WhatsApp.

Courier tracking information may take some time to become active after dispatch. Customers should allow up to 24 hours for the latest shipment movement to appear.

Delivery may be unsuccessful if the recipient is unavailable, the address is incomplete, the contact number is incorrect or the customer refuses to accept the shipment.

If the parcel is returned to Dr. Aulakh Foods after failed delivery attempts, additional shipping charges may apply if the customer requests re-dispatch.

Customer satisfaction is our priority. A return request may be accepted only under the following circumstances:

• The product was received in a damaged condition.
• A product different from the item ordered was delivered.
• The outer package was visibly tampered with before opening.

The return request must be raised within 48 hours of delivery. Requests submitted after this period may not be eligible for review.

Customers requesting a return must provide sufficient information so our team can verify the issue.

• The order number and customer contact details.
• Clear photographs showing the damaged, incorrect or tampered product and packaging.
• Photographs of the shipping label and outer package where required.
• An unboxing video may be requested in cases involving damaged, missing, leaking or tampered products.

Return approval will be subject to verification by the Dr. Aulakh Foods support team.

Opened or used food products cannot be returned because of food safety and hygiene considerations.

• Products that have been opened, used, tasted or partially consumed.
• Products damaged because of incorrect handling or storage after delivery.
• Items returned without sufficient photographs, order details or proof of purchase.
• Requests raised more than 48 hours after delivery.
• Products returned because of personal taste, aroma or flavour preference.

Customers may follow the steps below to submit an eligible return request:

1. 01Contact the Dr. Aulakh Foods customer support team within 48 hours of delivery.
2. 02Provide the order number, product details and a clear explanation of the issue.
3. 03Attach photographs showing the product, packaging and shipping label.
4. 04Wait for the support team to review the request and provide approval or further instructions.
5. 05Retain the complete product and original packaging until the verification process is completed.

Customers should not send a product back without prior approval or return instructions from our team.

After verification, Dr. Aulakh Foods may offer a replacement for a damaged or incorrectly delivered product, subject to product availability.

If the same product is not available, the customer may be offered an appropriate refund according to the applicable refund terms.

Refunds are processed only after the customer's request and supporting evidence have been reviewed and approved.

• Approved refunds will normally be issued to the original payment method.
• Refunds may take approximately 5–7 working days to reflect after processing.
• The final credit timeline may depend on the customer’s bank, card provider, wallet or payment gateway.
• For Cash on Delivery orders, the customer may be asked to provide suitable bank account or payment details for the refund.

Customers will be informed once an approved refund has been initiated.

Customers may request cancellation before the order has been dispatched by contacting our support team.

Once an order has been dispatched, cancellation may not be possible. The order will then be handled according to the applicable shipping and return conditions.

Dr. Aulakh Foods welcomes business enquiries from distributors, wholesalers, supermarkets, cafés, restaurants, hotels and institutional buyers across India.

Our Tea Masala collection is suitable for retail shelves, commercial beverage preparation, hospitality businesses and institutional requirements.

• Distributor and dealership opportunities.
• Wholesale and high-volume product requirements.
• Retail and supermarket supply enquiries.
• Requirements from cafés, restaurants and hotels.
• Institutional and commercial purchase enquiries.

For dealership opportunities, wholesale pricing or commercial requirements, please contact our sales team through the Contact Us page.

For payment assistance, shipping updates, return requests, refunds, replacements or wholesale enquiries, please contact our customer support team.